Terms of Service
Privacy Policy
Hero Aide
Last updated: 31 October 2025
1. Introduction
Hero Aide (“we,” “us,” or “our”) operates the website https://theheroaide.com (the “Website”).
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the EU General Data Protection Regulation (GDPR) and relevant Dutch data protection laws.
If you have any questions about this Policy or how we handle your data, please contact us at [email protected].
2. Information We Collect
We may collect the following categories of personal data:
Identification and contact details: name, email address, phone number, company name, etc.
Usage data: IP address, browser type, pages visited, and access times.
Technical data: cookies, device identifiers, and similar technologies.
Communication data: information you provide through our contact forms or by email.
We do not collect special categories of data (e.g., health, religion) unless you voluntarily provide them.
3. How We Collect Your Data
We collect personal data in the following ways:
Directly from you, when you fill in forms, send an email, or communicate with us.
Automatically, through cookies and analytics tools that track website usage and performance.
4. Legal Bases for Processing
Under the GDPR, we process your data only when one of the following lawful bases applies:
Performance of a contract: to provide services you request or prepare a quote.
Consent: when you agree to receive marketing communications.
Legitimate interests: to improve our Website, ensure security, and operate our business effectively.
Legal obligation: to comply with tax, accounting, or regulatory duties.
You may withdraw your consent at any time by emailing [email protected].
5. How We Use Your Information
We use your personal data to:
Operate and maintain our Website.
Respond to your inquiries or provide requested services.
Improve user experience and Website functionality.
Communicate updates, offers, or marketing (only if you’ve opted in).
Fulfil legal obligations.
We never sell personal data to third parties.
6. Cookies and Analytics
Our Website uses cookies and similar technologies to collect information about your browsing activity.
Cookies help us improve performance, remember preferences, and analyze usage.
You can manage or disable cookies via your browser settings.
For analytics, we may use services like Google Analytics under GDPR-compliant settings (IP anonymization, data retention limits).
7. Sharing and Disclosure of Data
We only share your information with:
Service providers who host our site, store data, or process analytics — bound by confidentiality and data-processing agreements.
Legal authorities when required by law or to protect rights, property, or safety.
We do not transfer or sell your data to third parties for marketing.
If data is transferred outside the EEA, we ensure adequate safeguards such as Standard Contractual Clauses.
8. Data Retention
We retain personal data only as long as necessary for the purposes stated in this Policy:
Contact and service data: retained while the business relationship exists and up to 2 years after.
Analytics and logs: retained for up to 14 months.
Legal or tax-related data: retained as required by law.
After these periods, data is securely deleted or anonymized.
9. Security
We apply appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction.
Despite these safeguards, no online transmission is 100% secure; we cannot guarantee absolute protection.
10. Your Rights
Under GDPR, you have the right to:
Access your data and obtain a copy.
Correct or update inaccuracies.
Request erasure (“right to be forgotten”).
Restrict or object to processing.
Data portability.
Withdraw consent at any time (for consent-based processing).
To exercise these rights, contact us at [email protected].
If you are unsatisfied, you may lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
11. Children’s Privacy
Our Website is not intended for minors under 18.
We do not knowingly collect personal data from children. If such data is found, we will delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes.
Updates will be posted on this page with the new “last updated” date.
We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Policy or our practices, please contact:
Hero Aide
Schermerslaan 87, 3705 GM Zeist, The Netherlands
✉️ [email protected]
🌐 https://theheroaide.com
